Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including your name, telephone number, email address, service address, appointment information, service requests, and other information necessary to provide and support our services.

How We Use Your Information

We may use your information to respond to inquiries, provide customer support, schedule and confirm appointments, communicate technician arrival or scheduling information, provide service-status updates, complete requested services, and send post-service communications.

SMS/Text Messaging

Customers may choose to receive SMS/text messages from Jay's TV Installations LLC. Our SMS messaging program is used for conversational and informational communications, including answering customer questions, providing customer support, appointment confirmations, scheduling updates, technician arrival notifications, service-status updates, and post-service follow-ups.

Consent to receive SMS messages may be provided verbally over the phone or in person. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message frequency varies depending on your interactions and scheduled services. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive a confirmation that you have been unsubscribed. You may reply HELP for assistance.

Data Sharing and SMS Consent

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information to service providers when reasonably necessary to operate our business, provide requested services, comply with applicable law, protect our rights, or maintain the security and functionality of our services. Any such disclosure does not include sharing mobile opt-in or SMS consent information for marketing or promotional purposes.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Choices

You may contact us to ask questions about your personal information or our privacy practices. You may also opt out of SMS communications at any time by replying STOP.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

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